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|How do I track my order?|
|Tracking is provided for all USA shipments and some International shipments. When your order ships, you will automatically get an email with shipping and tracking details.
If you created an account during checkout, you can log into your account "My Account / Order Status" to track your order.
|How long does shipping take?|
Electronic delivery confirmation and tracking is included with every domestic shipment. Business days are considered Monday-Friday when the USPS is open. If the shipping falls during a postal holiday, there will be a delay.
International/Canadian shipping times are based on carrier estimates. Due to variations and potential delays in customs clearance, we do not guarantee shipping times on international orders.
For Canadian and international orders, Beachcombers can not predict, prepay or collect charges for VAT, customs fees and/or duties or any other costs that is imposed on your shipment. There may be additional costs involved for international shipments that will need to be paid to the shipper prior to delivery based on any charges imposed by your government. Contact your local customs office for more details on any costs involved.
All days are business days (weekends not included).
This means an order placed at 2:00pm EST on Friday will ship on Monday.
|What do you mean by guaranteed delivery?|
|Will I have to sign for my package?|
All shipping carriers that we use require a signature for express shipments. For orders
over $100 we require a signature for delivery to ensure that
your order is not lost or stolen. In some instances, such as unverified address, a signature may be required for orders under $100.
|Will I owe fees for my international order?|
|Beachcombers can only collect charges for the cost of shipping your order. We cannot predict, prepay, or collect charges for VAT, customs fees, and/or duties or any other costs that is imposed on your shipment by your government. There may be additional costs involved for international shipments that will need to be paid to the shipper prior to delivery. Contact your local customs office for more details on any costs involved.
Any duties and taxes for international shipments are the responsibility of the recipient. Each country has its own rules and regulations pertaining to customs and duties. Sometimes notice will be left that the package is being held until said fees are paid and/or a signature of release is acquired. Contact your customs authority for details.
|Do you ship to my country?|
|We ship to most countries.
During checkout or account sign up we'll ask for your shipping address details. If your country is not in the drop down menu of available countries, we may still ship to your country.
We do not accept credit card payments for countries not on the shipping list. If you still wish to order, we will only accept international money order, Western Union, or bank wire transfer for payment. Contact us if you have questions.
|When will my order ship and how much will it be?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
An order placed at 9:30am EST on Tuesday will ship out the same day.
|My order never arrived.|
|Log into your account "My Account / Order Status" or refer to the shipping email sent to track your order status. Check the tracking number to see if the order is in transit or is showing delivered.
If your order is showing delivered, don't worry, packages are very seldom lost. Below are the steps to find your package.
|Will you mark my international order as a gift or lower value?|
|No, it is unlawful to falsify a customs form. We mark true value on all international shipments and include an invoice.
|Where is my international order?|
All international orders must go through the customs process of your country. Depending on the regulations and workload of your country's Customs Authority, your shipment may be delayed for customs clearance. Please contact your local Customs Authority for details.
Any duties and taxes for international shipments are the responsibility of the recipient. We are not able to predict, collect or prepay these charges. Shipping charged for international orders does not include any additional fees and/or taxes your country may impose on. Each country has its own rules and regulations pertaining to customs and duties. Sometimes notice will be left that the package is being held till said fees are paid and/or a signature of release is required. Contact your customs authority for details.
Due to possible delays in customs clearance, shipping times are not guaranteed for international orders.